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Delivery Methods & Timing

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At Telegift, not only are we dedicated to delivering to the best possible stipulated under your order, but understand as agents that we are given the responsibility to translate our gifts into your well wishes.

Our delivery goals: To deliver your order
 
Reliably - to reach the right recipient, place, or destination
 
Promptly - to deliver within the time frame
 
We strive to meet our goals with your every order and given that you provide the complete delivery details of your recipient(s) which includes the full address, phone numbers (preferably mobile no), and or any other special instruction that we should know, we would be able to achieve a higher success rate.
 
We are pleased to provide our delivery information below for your viewing:
 
Standard Delivery
 
a) Delivery Timing: Monday – Friday (9.30am – 6pm)
        Saturday (9.30am – 1.30pm)
 
b) Exclude public holidays, peak periods, Saturday after 1.30pm, and Sunday.
c) Morning Delivery 9.30am – 1pm, orders must be confirmed before 6pm on the previous working day.
    Orders received after working hours are processed on the following working day.
d) We do not guarantee morning deliveries for orders received and confirmed on the same morning.
e) Afternoon Delivery 2pm-6pm, orders must be received and confirmed before 12pm on the same working day.
f) We do not guarantee afternoon deliveries for orders confirmed on the same afternoon.
g) Kindly call our customer service agents should you would like to confirm delivery timing.
 
Special Delivery
 
a) Any deliveries required after business hours (9am-6pm) are subjected to a minimum surcharge of RM 50.00 or above.
b) In the event we are unable to deliver, we will request from you to deliver a day/hours before or after the stipulated date/time.
 
Outstation Delivery
 
a) By Courier Service - Nationwide Delivery
 
The following apply for per parcel and not per destination:
  • Peninsular Malaysia - Minimum RM30.00
  • East Malaysia (Air Freight) – Minimum RM100.00
  • No fresh flowers, fruits, and liquor allowed to East Malaysia.
  • Please allow a minimum of 3-7 working days for delivery.
 
b) By Telegift Delivery Service
Minimum delivery charge of RM20 to RM80 depending on distance and area. View to our delivery charge list for more information. (Click here to view)
 
c) By Interflora
Fresh flowers & fruits only
Minimum delivery charge RM50. View our delivery charge list for available areas. (Click here to view)
 
Peak Periods Delivery
 
a) Festive period deliveries (local or outstation) refer to the month before Chinese New Year, Hari Raya Aidilfitri, Deepavali, and Christmas. 
b) During this period, please allow us 3-10 working days to deliver within Peninsular Malaysia.
c) Peak day deliveries are Valentine’s Day, and Mother’s / Father’s day.
d) Deliveries are made on a first come first serve basis therefore it is highly recommended to place your order early to avoid any delays.
 
Timed Events
 
a) Timed events refer to events whereby delivery is required to be made within a specific time and day. For example, funerals, wedding receptions, grand opening, functions, parties, and etc.
b) In the event gifts are for a timed event, we will do our best to meet the delivery time. We strongly recommend that you order at least 1 working day in advance and provide us with the start time and date for these events.
 
Delivery Disclaimer
 
a) We do not commit and guarantee to any fixed time delivery. 
b) We will attempt delivery of the items once, any redelivery or redirect will incur a minimum charge of RM15.00.
c) Telegift reserves the right to reschedule delivery dates arising from calamity such as floods, heavy rains, and other natural disasters.
d) Telegift strives to ensure that your gifts are delivered on time to the right location. However, Telegift does not guarantee delivery to recipients directly in the following areas:
  • Army / Airforce / Naval Bases / Police Quarters
  • Government / Secure Buildings / Astro
  • MAS Buildings / Complex / Cargo
  • Secluded / Remote Areas
In the event that we are unable to deliver to the above areas, Telegift will either deliver to the person or location responsible (eg. Guardhouses, security counters, and receptions). However, given that the recipients’ mobile phone numbers are provided we will notify them or request the recipient to collect directly from our delivery team.
 
We apologise for any inconvenience caused and we hope for your kind understanding that accessibility to these areas and facilities are difficult and strict.