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FAQs

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Frequently Asked Questions

  • How do I place an order?
  • How do I make payment and what are the payment options available?
  • What are the free delivery zones available?
  • What are the delivery charges for areas other than those listed in the free delivery zone?
  • What methods of delivery are available?
  • How do I check my order status?
  • What is Telegift's return policy?
  • My recipient hasn't receive my gift? What can I do?
  • How do I create an account?
  • My order status is complete. Can you send me the proof of delivery?
  • I would like to cancel my order, is there a cancellation fee?
  • What are your operating hours?

 

  • How do I place an order?

You must have a registered account with us to place an order (See 'How do I create an account' for more information).

  1. To place an order, select the product(s) you wish to purchase.
  2. Select the quantity then click 'Add to Cart'.
  3. Select 'Continue Shopping' if you have more to order. Otherwise click 'Checkout'.
  4. View your Shopping Cart summary to ensure you've selected the correct product and quantity. Click 'Proceed to Checkout' when complete.
  5. Under billing details, choose to use your default billing address or you may add a new one.
  6. Under delivery details, select the appropriate delivery method. Then select 'Add/Edit Address' to fill your recipient's details.
  7. Select your payment method.
  8. Confirm your order & the Total Amount to be paid.
  9. Make the payment.
  10. Your order is received by us. 

 

  • How do I make payment and what are the payment options available?

We are using the ipay88 online payment gateway to process all online payments to us.

For all payments, fill in your payment particulars at the payment form provided by the gateway and once approved your order will be received by us.

The payment gateway is able to accept payments by credit card (VISA or MASTERCARD) and Internet Banking transactions with major local banks. Do note you must have an Internet Banking Account with your respective bank in order to use the Internet Banking option.

Internet Banking options:

  • Maybank (Maybank2u)
  • CIMB Bank (CIMB Clicks)
  • Ambank (AmOnline)
  • Public Bank (PBe Bank)
  • Hong Leong Bank (Hong Leong Connect)
  • Alliance Bank (Alliance Online)
  • RHB Bank (RHB Now)
  • Bank Islam
  • & Other Banks

  • What are the free delivery zones available?
Area Postcode
Shah Alam 40000 - 40999
Klang Town Only 41000 - 41999
Sungai Long Only 43000
Seri Kembangan 43300
Petaling Jaya 46000 - 46999
47300 - 47499
Subang Jaya 47500 - 47699
Puchong 47100 & 58200
Kuala Lumpur 50000 - 60000
Ampang 68000
Batu Caves 68100

 

If your intended delivery area and postcode is within this table then your delivery is absolutely free.


 

  • What are the delivery charges for areas other than those listed in the free delivery zone?

Please refer to our delivery charge list. (Click here to view)


 

  • What methods of delivery are available?

Kindly refer to our 'Delivery Methods & Timing' for more information. (Click here to view)


 

  • How do I check my order status?

You have to be logged in to check your order status. After logging in, click on 'Account' at the top right portion of the page. From there, head over to 'View Your Order History' and you will see your order status. Click 'View' for further information.


 

  • What is Telegift's return policy?

Kindly refer to our 'Refund, Return, & Replacement Policies' for more information. (Click here to view)


 

  • My recipient hasn't receive my gift? What can I do?

You can either track your order status (see 'How do I check my order status') through our website or you can call our customer careline at 03-7980 9999 or our toll free giftline: 1300-88-1888.


 

  • How do I create an account?
  1. Click on Register at the top right portion of the page.
  2. Fill in your particulars according to usage. If you are using this account on behalf of your company, kindly fill the form with your company details. Otherwise, filling your personal details is sufficient. The particulars you fill up here will be your default billing address. You can subsequently add new or modify your billing address later on.
  3. Once complete, select the agreement box (it is recommended that you read through our terms and conditions before agreeing), click Continue, and you now have an account with us!

 

  • My order status is complete. Can you send me the proof of delivery?

Once you place an order with us, you will receive a confirmation e-mail indicating your order has been received by us with the order status: Pending. Your order number and the summary of your order is also included. Once we deliver your order, the order status will be updated as Complete and we will proceed to send the Paid Invoice and Delivery Order to you by mail.


 

  • I would like to cancel my order, is there a cancellation fee?

Yes due to the nature of the product, any fresh flowers and fruits order confirmed and subsequently cancelled before delivery will be subjected to a 50% cancellation fee on the selling price. The balance will be refunded to you.

However, any fresh flowers and fruits order confirmed and subsequently cancelled during delivery (left our premises) will incur a 100% cancellation fee on the selling price. In other words, no refund once the item is in delivery.

For non-fresh flowers and fruits order, the cancellation fee will be 50% on the selling price.


 

  • What are your operating hours?

Weekdays: 9.00am to 6.00pm

Saturdays: 9.00am to 1.30pm

Sunday and Public Holidays: Closed